The situation in Global market is making E-commerce industry worry about whether they will have stock on hand to fill orders this fall. In order to the best serve their customers, some vendor are asking that orders be signed as being non-cancellable. And others are encouraging E- commerce industry to sign on to a planned buying program which helps them to grow their business without investing much capital.
Is this ethical to cancel an order? I think it is not a good practice for any E-commerce site. If you are not able to deliver the same items on time than cancel an order, or part of an order is OK. And sometimes a snap that looks great at the gift show doesn't seem like such a good fit when you get the material. An individual item occasionally needs to be examining from an outstanding customer experience. That’s why goodiecart.com always tries to make enough stock of those materials which are available on their product category.
But there are sites that are in the habit of taking large corporate orders just in case they need them, and cancelling them close to the ship date. Cancelling an entire order late in this game has always seemed to me to be an action that should only be taken when unforeseeable circumstances would make it impossible for clients to buy the goods on time. And what is a planned buying program for a corporate client? In order to help a vendor plan their stock levels, the corporate client is encouraged to place several orders, spacing out the ship dates. Often a discount and value added services are offered on these orders, which cannot be cancelled. Goodiecart.com maintains a balance with its clients and vendors so that they can supply THE RIGHT THING, TO THE RIGHT PLACE, ON THE RIGHT TIME.
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